Correction and refund policy

A report is a fixed copy

Every report shows its issue date. Its text does not change after issue, except a corrected section, which is marked with the date of its correction.

Reporting wrong information

The owner of a report can report wrong information or a missing section with the button on each section. A visitor of a share link cannot. A report cannot be reported while it is still being written.

Within 7 days

Within 7 days of the report’s completion, or before it is complete if it is partially ready, the section is corrected or regenerated free of charge within 48 hours of your report, and you are told the outcome. A correction involves no money and no credit.

After 7 days

After 7 days you can still report. We then fix our records for later reports only: this report is not corrected, and there is no 48-hour commitment. You are told so when you send it.

Refunds

An issued report is not refundable.

A report that is not delivered is generated again, automatically and then by hand, until it is complete. There is no automatic refund.

The only refund is a manual one made by us, for a duplicate charge or by our written decision.

Stopping the WhatsApp trip companion does not refund it. Cancelling an agency subscription keeps it until the end of its cycle, with no partial refund.

[To be confirmed by legal review: how the e-commerce and consumer protection rules of the Kingdom apply to these refund rules.]

• The terms